Contact Us
This website of ours focuses on North America, is US Dollar denominated and we ship from a logistics base in the continental United States. We ship from:
Trade2Europe
964 Marcon Boulevard, Suite 190
Allentown, PA 18109
U.S.A.
This website cannot accept orders from EU IP addresses. Instead, please go to our International Site.
The fastest way to contact us is by e-mail: servicecentre@itgovernance.co.uk
You can e-mail us about anything, including payment options, and we'll make sure the right person gets back to you asap.
You can also telephone us: + 44 (0)845 070 1750 (but please note that our switch board is open 0900 to 1730 GMT Monday through Friday). Our switchboard team will take a message from you. They will pass it through to us in the service centre, and we will phone you back as fast as possible.
If there are ways you think we can make things better, please e-mail our CEO. You'll find him on acalder@itgovernance.co.uk. He always responds.
ONLINE SHOP FAQs
PURCHASING
All products can be purchased by credit card, through our payment provider's secure servers. We accept Amex, Mastercard and Visa. If you prefer not to place an order across the Internet, please email or telephone us (+ 44 (0)845 070 1750, as above) and we can take your credit card details by telephone, fax or email, as you prefer.
NON-CREDIT CARD OPTIONS
You can, if you need to, pay by bankers draft or bank wire transfer. These options are slower and involve more paper, but we recognise that the credit card route is not possible for a number of our clients. This is how it works: you itemise exactly which items you want to purchase from us on one of your letterheads or, better still, a purchase order, and then you fax it to us. It is essential that you include your telephone number, e-mail address and your own name on your order, so that we can contact you to finalise payment arrangements, which can be by direct wire transfer to our bank account.
PAYPAL
We are also able to accept payment by PayPal. Please email us with full details of the products that you wish to purchase, and we will send you a PayPal payment request which, once you have fulfilled it, will trigger despatch of your products to you.
Our fax number is + 44 1353 662667.
Once your payment has cleared our bank, we immediately despatch the goods to you, or e-mail you the download release code for what you have ordered, as the case may be.
Please email or telephone us to place your order and we will despatch the goods as soon as we have received your faxed purchase order.
VAT
While purchases (except for books) from within the UK are subject to VAT (our VAT number is 834 1927 24 ), purchases from anywhere in North America are not, and our sales receipts will make this clear. As this website is not based in North America, purchases are also not subject to federal or state taxes.
TERMS AND CONDITIONS
All purchases are subject to our Terms and Conditions, and there is a link to them at the bottom of the page.
We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.
DELIVERY
eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.
Policies and procedures on CD-ROM, and analogue books and other products, will be despatched (usually from our North American warehouse) within 24 hours of payment being cleared, using standard postage. Third party products that we have in stock will be also be despatched within 24 hours. Occasionally, when we run out of stock, we will despatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.
Products purchased at special pre-release prices: the download release details will be delivered to you directly by e-mail (for downloadable policies and procedures) and despatched by standard mail, for all other products, on the published release date.
Delivery charges are calculated at the point of completing the checkout process and are added in to your total transaction amount.
Products purchased other than by credit card will be available for download, or will be despatched, as soon as payment has cleared our bank, or in line with any other agreement we make with you.
RISK IN DELIVERY
Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. We recommend that, if you wish our products to be delivered to one of the countries that we list below, you use our express courier service. If you choose to use standard delivery, risk in the product will pass to you immediately we despatch it: in other words, if it goes astray, we will charge in full for replacements. Countries affected include South Africa.
Registered office
Our registered company name and address, sales, administration and invoicing address is over the sea at:
IT Governance Ltd
Unit 3, Clive Court
Bartholomew's Walk
Cambridgeshire Business Park
Ely
Cambs CB7 4EH
United Kingdom.
Registered in England, number 4418178
Fax: + 44 (0)1353 662667
